Introduction & Our Commitment

At BXM VELVET GOLD S.R.L., we're deeply committed to protecting your personal information and being transparent about how we handle it. This Privacy & Cookies Policy explains how we collect, use, share, and protect your data, including our use of cookies, when you visit our website (www.bxmcomms.com) and use our telecommunication services like SMS, DID, and Voice Termination. Your trust is very important to us, and we handle your data carefully, following all relevant data protection laws and regulations.

What Data We Collect

To provide our telecom services effectively and make your experience better, we collect certain types of personal information. This might include:

• Contact and Identity Information: Your name, company name, business address, email address, phone number, and any necessary regulatory IDs.
• Service Usage Data: Details about how you use our services, such as call logs, SMS logs, traffic patterns, timestamps, destination and origin numbers, and your IP address.
• Billing and Payment Information: Your billing addresses and payment details, which are processed securely by trusted third-party payment providers.
• Technical Data: Information about your device, browser type, operating system, and how you interact with our website .
• Communication Data: Records of your conversations with us, including questions, support requests, and feedback.

How We Use Your Data

We use the information we collect for several main reasons, always keeping your privacy in mind:

• Service Provision: To manage your accounts, fulfill service requests, process orders, and make sure our telecom services run smoothly.
• Billing and Payments: For accurate transaction processing, invoicing, and keeping financial records.
• Communication: To answer your questions, give you timely customer support, and send important updates about our services.
• Marketing and Promotions: With your clear permission, we might tell you about new services, special offers, or relevant industry news.
• Service Improvement and Analytics: For internal analysis, monitoring how our services perform, fixing technical issues, and continuously making our website and services better.
• Security and Fraud Prevention: To find, prevent, and deal with technical problems, security incidents, and fraudulent activities, protecting both you and our systems.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your Browse experience, analyze website traffic, remember your preferences, and tailor content to your interests. Cookies are small data files stored on your device.

We use different kinds of cookies:

• Strictly Necessary Cookies: These are essential for the website's basic functions, like secure logins or shopping carts. Without them, some parts of our site might not work.
• Performance & Analytics Cookies: These collect anonymous information about how visitors use our website, such as which pages are most popular or if there are any error messages. This helps us understand and improve how our site performs.
• Functionality Cookies: These remember your choices, like your language preference or region, to give you enhanced and personalized features.
• Targeting & Advertising Cookies: These are used to show you more relevant advertisements based on your interests. They also help limit how often you see an ad and measure how effective our advertising campaigns are.

You have full control over managing cookies through your web browser settings. Most browsers allow you to block or delete cookies. Keep in mind that blocking or deleting certain cookies might effect your experience on our website.

When We Share Your Data

We may share your personal data with trusted third parties in specific, limited situations:

• Service Providers: We share data with third-party companies (like hosting providers, payment processors, or analytics services) who perform services for us, under strict confidentiality agreements.
• Business Partners: To deliver joint services or features, if necessary and with your clear permission beforehand.
• Legal Compliance & Protection: If required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of BXM VELVET GOLD S.R.L., our users, or the public.
• Business Transfers: In case of a merger, acquisition, asset sale, or other corporate transaction, we ensure that the new entity also follows privacy guidelines.

Data Security & Your Rights

We use robust technical and organizational security measures to protect your personal data from unauthorized access, changes, disclosure, or destruction. These measures include encryption, access controls, and regular security checks. While we work hard to ensure maximum security, no method of transmission over the Internet or electronic storage can be 100% foolproof.

Depending on where you are located and the applicable data protection laws, you might have important rights regarding your personal data. These rights could include:

• Access: Asking for a copy of the personal data we hold about you.
• Rectification: Asking us to correct inaccurate or incomplete data.
• Erasure: Asking for your personal data to be deleted.
• Restrict Processing: Asking us to limit how your data is processed.
• Data Portability: Requesting your data in a format that's easy to move.
• Object to Processing: Objecting to certain ways your data is processed (e.g., direct marketing).
• Withdraw Consent: Taking back your consent at any time if consent was the basis for processing your data.
• Lodge a Complaint: Filing a complaint with a relevant supervisory authority.

To use any of these rights, or if you have concerns about our data practices, please contact us using the details provided below.

Children's Privacy

Our services are not meant for anyone under 18 years old. We do not knowingly collect personal data from children under 18. If we find out that we have accidentally collected such data, we will take immediate steps to delete it from our records.

Changes to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect changes in our practices, services, or legal requirements. We'll let you know about any big changes by posting the updated policy on our website and changing the "Last Updated" date at the top of this document. We encourage you to check this policy regularly to stay informed about how we're protecting your information.