Introduction & Our Commitment

At BXM VELVET GOLD S.R.L., we are dedicated to safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website (www.bxmcomms.com) or our telecommunication services, including but not limited to SMS, DID, and Voice Termination services. Your privacy is paramount, and we process your data responsibly, adhering to applicable data protection laws and regulations.

What Data We Collect

To provide our telecom services efficiently and enhance your experience, we collect specific types of personal information. The data collected may include:

• Contact & Identity Information: Your name, company name, business address, email address, phone number, and relevant regulatory IDs.
• Service Usage Data: Details related to your use of our services, such as call logs, SMS logs, traffic patterns, timestamps, destination/origin numbers, and IP addresses.
• Billing & Payment Information: Billing addresses and payment details (processed securely via third-party payment gateways).
• Technical Data: Information about your device, browser type, operating system, and your interactions with our website.
• Communication Data: Records of your communications with us, including inquiries, support requests, and feedback.

How We Use Your Data

We utilize the collected information for several key purposes:

• Service Provision: To manage your accounts, fulfill service requests, process orders, and ensure the proper functionality of our telecom services.
• Billing & Payments: For accurate transaction processing and invoice management.
• Communication: To respond to your inquiries, provide customer support, and send important service-related updates.
• Marketing & Promotions: With your explicit consent, to inform you about new services or promotions.
• Service Improvement & Analytics: For internal analytics, monitoring service performance, troubleshooting, and continuously improving our website and services.
• Security & Fraud Prevention: To detect, prevent, and address technical issues, security incidents, and fraudulent activities.

When We Share Data

We may share your personal data with third parties in specific circumstances:

• Service Providers: With trusted third-party vendors (e.g., hosting, payment processors) essential for our operations, under strict confidentiality.
• Business Partners: To deliver joint services or features, where necessary and with your prior consent.
• Legal Compliance & Protection: If required by applicable law, regulation, legal process, or governmental request, or to protect the rights and safety of BXM VELVET GOLD S.R.L., our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or other corporate transaction, ensuring privacy adherence by the new entity.

Security & Your Rights

We employ robust technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we strive for maximum security, no method is 100% foolproof.

Depending on your location, you may have rights regarding your personal data, including the right to access, rectify, erase, restrict processing, data portability, object to processing, and withdraw consent. You also have the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have inadvertently collected such data, we will take steps to delete it as quickly as possible.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy regularly.